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Your SoundBed.
A New Timeline.

An honest update, a clear path forward, and a form to confirm your resolution — all in one place.

2,723 SoundBeds delivered and counting
Read the full update
An Open Letter Published April 8, 2026
To our SoundBed customers,

Christopher from OPUS here. I apologize for the delay in clear communication from us. I'd like to take this opportunity now to explain where we have been and, more importantly, tell you what you can expect from us.

When we first introduced SoundBed, we underestimated the volume of orders we would receive in a short period of time. Inventory fulfillment issues were further exacerbated by looming tariffs and their impact on international shipping. What began initially as a logistics challenge, getting a bed from point A to point B, snowballed into a total operational breakdown. This resulted in missed delivery timelines, cancelled orders, and inadequate customer service, which understandably created frustration, uncertainty, and distrust.

"I take responsibility for that."

-Christopher, CEO

Over the past several months, the team here has worked to address what went wrong. Additional operational resources are being secured so your outstanding order can now be fulfilled. Here's how we are prepared to make things right:

Additional operational resources are being made available to resolve order backlogs using an updated tracking and fulfillment system
Whether you are waiting on an order or seeking a refund, please complete the form below so we can document your request and ensure it is accounted for
Updates will be provided as fulfillment progresses

Below, you'll see progress by the numbers, real metrics updated as resolutions are completed. Then you'll find the resolution form. It takes about 2 minutes and helps us ensure your information is up to date. After you submit, you'll receive a Case ID that stays with your record through every step.

Our team is working through every outstanding customer case and will provide updates as resolutions progress. Thank you for your patience.

C
Christopher Schenk
Co-Founder & CEO, OPUS
By the Numbers
Total SoundBeds Delivered
0
Lifetime verified deliveries
This Week
0
deliveries completed
Total Cases in Queue
Incoming
accepting new cases
Resolved This Week
Pending
cases in progress
Consecutive Updates
Starts next week
weekly updates coming soon
Now, let us make this right
for you specifically.
Your Next Step
1 Let us find you
Use your current email — we'll match you to your order
2 What would you like to do?
⚡ Fastest Resolution
🚚
Complete My Delivery
Recommended
I'm still waiting on my SoundBed and want to receive it
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Request a Refund
I'd like to process a full refund for my order
3 Confirm your shipping address
This address is correct, ship to this address
I need to update my shipping address
This is a different email than I ordered with
4 Anything else? (optional)
Common Questions
Can I get an individual delivery or refund date?
We can't give exact dates until your case is confirmed and scheduled. What we can tell you is that cases are moving — 25 deliveries per week, and that number is climbing. Once your case is in the pipeline, you'll hear from us directly with a window.
How do I know my case is being worked on?
If you've submitted the form, your case is in our system and moving through the queue.
How do deliveries work — will someone contact me before it ships?
Yes. Before your SoundBed ships, someone from the team will confirm your address and delivery window directly. You won't receive a package without a heads-up first.
What if my address or contact info has changed?
Submit the form again with your updated details. We'll merge it into your existing case — no duplicate records, no confusion.
I want a refund, not a delivery. Is that an option?
Yes. The form lets you indicate your preference — delivery or refund. Both paths are tracked through the same system, and both get the same updates.
I already submitted the form. Do I need to do anything else?
No. Your case is in the system. We'll reach out directly as your case progresses. You don't need to follow up or resubmit unless your details have changed.
What if I don't hear back?
No need to follow up, we'll contact you as soon as your case reaches a confirmed step.
Can I speed up my case?
Submitting multiple forms or messages will not speed things up and may delay processing.
What if I made a mistake in my form?
Submit the form again and select "Update existing case." Include your Case ID if you have it so we can match your update quickly.